Our current programs fall into two categories:
- Resources to develop people, communication and leadership skills.
- Resources to learn more about ICE and our businesses.
Resources to develop people, communication and leadership skills
In addition to a broad library of on-demand resources, the following programs are available:
- People Manager Workshops - These two- to four-hour workshops are offered to leaders across the organization and focus on key leadership topics like coaching, delegating, change, emotional intelligence, resolving conflict, influencing stakeholders, valuing differences and strategic decision making.
- Leadership Development Program – Approximately 30 directors and senior directors are nominated each year by the senior management team based on potential for continued development as key leaders in the organization. They engage in a mix of learning activities including in-person and virtual workshops, peer learning sessions, a multi-rater 360 feedback tool, and follow up group sessions with certified coaches. This program also provides opportunities to connect with peers and ICE’s senior leadership. Our expectation is that participants will come out of this program with greater levels of competence and confidence as leaders, and with connections that will enable more effective collaboration across the organization.
- Leadership Journey: Senior Directors – This is a multi-part leadership program offered each year to senior directors. Participants engage with a diverse group of peers and external leadership coaches to help drive accelerated skill development and increased levels of engagement and retention to those they lead.
- Leadership Journey: Directors – This is a seven-session program for directors which focuses on building upon existing management skills and encouraging leaders to identify and develop critical competencies needed to increase influence, effectiveness, and impact.
- Leadership Journey: Managers & Senior Managers – This three-month program supports leaders as they build core management competencies and prepare to lead effectively at ICE with our core values in mind.
- Management Training Curriculum – Completion of this program is required for new managers and senior managers and is a training resource for any leader. Participants engage in a combination of online courses and webinars that are designed to create a baseline of management and leadership knowledge that leaders will need during their development journey. This includes 24/7 access to a library of resources that will help them to pursue and manage their own development.
- Growing Your Career at ICE – This four-part series is available for all employees and is designed to help develop foundational skills valuable at any point in one’s career. Topics include managing your personal brand, building credibility and influence, mapping your career, positioning yourself for career success and learning more about the ongoing development resources available at ICE.
- Individual Contributor Workshops – Throughout the year we run one-off workshops to help to develop new interpersonal or leadership skills. Topics include decision making, communication, influencing without authority, time management and developing emotional intelligence.
- Core Values Training - All employees have access to curated resources and online training that help them understand and develop the behaviors that align with our ICE core values.
Resources to learn more about ICE and our business
Employees working together to solve customer problems across levels and business lines is part of our culture and key to our strategy. Having a broad understanding of the workings of the financial markets, of our customers’ workflows and of our business products and strategies is important for everyone. A few of the ways we help ensure this include:
- Introduction to ICE – This multi-part series is required for new hires and is available on-demand for anyone looking to refresh their knowledge. It covers an introduction to the building blocks of the financial markets and to ICE’s business, strategy and culture.
- Deep dives – For each of our business segments we have training modules available for business lines and products. For certain roles, these may be required at hire or on a recurring basis. These include full onboarding paths as well as ad-hoc and on-demand certifications on relevant product updates.
- New developments – We hold weekly and monthly live sessions with subject matter experts conducting Q&A on a broad range of topics, from regulatory updates and market trends to new product releases.
- Technology updates - Regular live training sessions are offered on updates to internal productivity tools.